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Frequently Asked Questions

What Payments do you accept?

You can order securely online with your Visa, MasterCard, American Express, Discover, Paypal, writing an 'online check' or mailing us a check. Just add the items to your shopping cart and then check-out.

You can also order via phone: Toll Free: 888-205-2658

We also accept purchase orders from Schools, corporations and government agencies.

How long will it take for my order to arrive?

Orders received M-F before 4pm eastern time are shipped that same day! We ship orders less than 13 ounces by USPS First Class, larger packages by USPS Priority Mail which averages 2-3 day service throughout the United States, and packages over 3 lbs by UPS Ground which can take from 1 to 5 days depending on your distance from our home state, Michigan.

Military orders (AP, AE, APO, FPO address) are delivered by the military's delivery system and can take anywhere from a couple of days to one month. Unfortunately, the delivery time is out of our control, and tracking is not available. While the delivery time varies greatly, the cost is minimal and the product always arrives in good condition.

International orders are sent by International Priority Mail and the delivery time is subject local postal conditions. Delivery times can take 4 days - two weeks depending on customs and local delivery conditions. International shipments are guaranteed to be shipped, but delivery can't be guaranteed due to varying international conditions.

What countries do you ship to?

Everywhere! International orders carry a small premium over US orders. And, because we use the US Postal Service we also ship to US military address and PO Boxes.

How much is Shipping and handling?

Shipping is FREE for United States, US Military Bases and US territories for orders over $45.00, and only $4.95 for orders less than $45.00.

International orders will be quoted a rate when they order (usually just a $10.00 premium)

Am I safe using my credit card on your site?

Absolutely. In fact you are safer ordering from our site than a lot of the big name companies. When you place your order it is transmitted via Secure Socket Layer (SSL) encryption to our secure server. Our Secure Sockets Layer 128-bit software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information is passed on to our server.

What's the difference between 'compatible' cartridges and 'remanufactured' cartridges?

Compatible cartridges are new cartridges manufactured to match the cartridge which came in your printer. Remanufactured cartridges are cartridges which have been used once (we only remanufacture virgin cartridges), rebuilt and refilled. Generally speaking, cartridges which have a printhead on the cartridge (generally HP and Lexmark) are remanufactured because the printhead has circuitry on it which is patent protected and can't be duplicated.

What if I am unhappy with my order?

We offer a ONE YEAR guarantee. If you're unhappy with your order for any reason, click here to return a product.

How do I refill my printer cartridges?